RETURNS

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Return policy:

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for return, your item must be in the condition you received it and properly packaged. Any damaged package (not reported upon delivery) will be refused. To complete your return, we require a receipt or proof of purchase.

Let us know before making the return! We will tell you the most suitable address depending on your country of residence. Do not return your purchase to the manufacturer.

Refunds (if applicable):

Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.

If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable):

If you haven't received a refund yet, double-check your bank account first. Then contact your credit card company, as it may take a little time for your refund to be officially posted. Then contact your bank. The posting of a refund is often preceded by a processing time.

If you have completed all these steps and have still not received your refund, contact us at the following address:

pawsalpines@gmail.com

Exchanges (if applicable):

We only replace items that are initially defective or damaged (reported upon delivery). If you need to replace yours with the same item, email us at pattesalpines @gmail.com and we will provide you with a return address.

Depending on where you live, the time it takes to receive your exchanged product may vary.

Gifts :

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.

Shipping :

To return your product, contact us, we will give you an address suitable for your place of residence (France for the euro zone, or Switzerland).

Shipping costs associated with returning your item are your responsibility and are non-refundable.

If you are shipping an item worth more than $75, we recommend using a shipping tracking service or insuring your shipment.